Retail Reinvented: Exclusive Interview with Shawn Stewart, Senior Vice President of Customer Experience and Triangle at Canadian Tire Corporation In a recent interview, we had the privilege of speaking with Shawn Stewart, the Senior Vice President responsible for Customer Experience and Triangle at Canadian Tire Corporation. Stewart shared insights into the innovative strategies Canadian Tire is implementing to reshape the retail landscape. During the interview, Stewart highlighted the company’s focus on enhancing the customer experience through its Triangle loyalty program. He emphasized the importance of leveraging data and technology to personalize interactions with customers, ultimately driving engagement and loyalty. Stewart also discussed Canadian Tire’s commitment to integrating digital solutions into its brick-and-mortar stores, creating a seamless omnichannel shopping experience for customers. By embracing technology and innovation, the company aims to stay ahead of evolving consumer preferences and behaviors. Overall, our conversation with Shawn Stewart shed light on Canadian Tire’s dedication to reimagining retail through customer-centric initiatives and forward-thinking approaches. As the retail industry continues to evolve, Canadian Tire remains at the forefront, setting new standards for customer engagement and satisfaction.

By Chris Carlton | March 17, 2021

Retail Reimagined: How Canadian Tire Transformed Its Business Model Traditional retailers have faced a harsh reality over the past year, realizing the importance of meeting shopper demands for convenience, value, and immediacy. The shift towards omnichannel commerce was accelerated by the pandemic as online shopping surged, leaving many retailers struggling to adapt. The landscape of…

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